{"id":6181,"date":"2006-12-18T07:24:22","date_gmt":"2006-12-17T23:24:22","guid":{"rendered":"http:\/\/www.dadicdk.com\/2006\/12\/18\/%e5%ae%a2%e6%9c%8d-19\/"},"modified":"2006-12-18T07:24:22","modified_gmt":"2006-12-17T23:24:22","slug":"%e5%ae%a2%e6%9c%8d-19","status":"publish","type":"post","link":"http:\/\/www.dadicdk.com\/?p=6181","title":{"rendered":"\u6295\u8bc9\u3001\u7d22\u8d54\u6c9f\u901a\u6280\u5de7\u8bad\u7ec3"},"content":{"rendered":"

\u4e00.\u63d0\u4f9b\u906d\u5230\u591a\u6570\u68d8\u624b\u60c5\u5883\u7684\u516d\u4e2a\u6b65\u9aa4\uff0c\u53d6\u5176\u9996\u5b57\u7f29\u5199\u4e3aLESTER\uff0c\u5305\u62ec\uff1a
   a.\u503e\u542c\u4f60\u7684\u5bb6\u957f(Listen to your customer)
   b.\u91cd\u8ff0\u91cd\u70b9(Echo the issue)
   c.\u5bf9\u5bb6\u957f\u7684\u60c5\u7eea\u6709\u540c\u7406\u5fc3(Sympathize with the customer\uff07s emotional state)
   d.\u5411\u5bb6\u957f\u81f4\u8c22(Thanking your customer for her input)
   e.\u8bc4\u4f30\u4f60\u62e5\u6709\u7684\u9009\u62e9(Evaluate your options)
   f.\u4ee5\u53cc\u8d62\u7684\u89e3\u51b3\u65b9\u6848\u5e94\u5bf9(Respond with a win-win solution)<\/P>
\n

\u4e8c. \u6ce8\u610f\u6c9f\u901a\u4e2d\u7684\u6001\u5ea6<\/P>
\n

\u3000\u3000\u5e94\u8be5\u4ee5\u8c26\u865a\u7684\u6001\u5ea6\u8fdb\u884c\u548c\u5bf9\u65b9\u7684\u6c9f\u901a\uff0c\u65e0\u8bba\u662f\u5426\u540c\u610f\u5bf9\u65b9\u7684\u610f\u89c1\uff0c\u90fd\u5e94\u8be5\u7ed9\u4e88\u5c0a\u91cd\u3002\u5728\u8c08\u8bdd\u8fc7\u7a0b\u4e2d\uff0c
    \u5e94\u4fdd\u6301\u4e13\u4e1a\u7684\u5750\u59ff\uff0c\u8eab\u4f53\u524d\u503e\uff0c\u4e0d\u8981\u540e\u4ef0\uff0c\u9760\u5728\u6905\u5b50\u4e0a\uff0c\u90a3\u6837\u663e\u5f97\u61d2\u6563\uff1b\u4fdd\u6301\u5fae\u7b11\uff0c\u5b66\u4f1a\u7528\u76ee\u5149\u4e0e
    \u5bf9\u65b9\u6c9f\u901a\uff0c\u9002\u65f6\u7684\u53cd\u9988\uff0c\u4ee4\u5bf9\u65b9\u89c9\u5f97\u4f60\u5bf9\u4ed6\u7684\u8bdd\u9898\u5f88\u5173\u6ce8\uff1b\u907f\u514d\u4e00\u4e9b\u4e0d\u793c\u8c8c\u7684\u4e3e\u6b62\uff0c\u5982\u4e0d\u505c\u7684\u770b\u65f6
    \u95f4\uff0c\u73a9\u5f04\u94a2\u7b14\uff0c\u6296\u811a\u7b49\u3002<\/P>
\n

\u3000\u3000a. \u6ce8\u610f\u503e\u542c
\u3000\u3000\u503e\u542c\u5bf9\u65b9\u8981\u8868\u8fbe\u7684\u771f\u5b9e\u7684\u610f\u601d\u3002<\/P>
\n

\u3000\u3000b. \u7ecf\u5e38\u4e0d\u65ad\u5730\u786e\u8ba4\u6c9f\u901a\u4fe1\u606f
   \u3000\u3000\u5f88\u6709\u53ef\u80fd\uff0c\u8c08\u8bdd\u5feb\u7ed3\u675f\u65f6\uff0c\u624d\u53d1\u73b0\u53cc\u65b9\u8003\u8651\u7684\u95ee\u9898\u3001\u7406\u89e3\u7684\u610f\u601d\u51fa\u73b0\u4e86\u91cd\u5927\u7684\u504f\u5dee\u3002\u5dee\u4e4b\u6beb\u5398\uff0c
       \u8c2c\u4ee5\u5343\u91cc\u3002\u4e3a\u907f\u514d\u8fd9\u79cd\u60c5\u51b5\uff0c\u5728\u6c9f\u901a\u8fc7\u7a0b\u4e2d\uff0c\u9700\u8981\u4e0d\u65ad\u5730\u5411\u5bf9\u65b9\u786e\u8ba4\u6c42\u8bc1\uff0c\u660e\u786e\u5176\u6240\u8868\u8fbe\u7684\u771f\u5b9e
       \u610f\u601d\uff0c\u6240\u4ee5\uff0c\u201c\u4f60\u8bf4\u7684\u662f\u8fd9\u4e2a\u610f\u601d\u5417\uff1f\u201d\u3001\u201c\u662f\u8fd9\u6837\u7684\u5417\uff1f\u201d\u8fd9\u6837\u7684\u8bed\u53e5\u662f\u5c11\u4e0d\u4e86\u7684\u3002<\/P>
\n

\u3000\u3000c. \u8868\u793a\u5c0a\u91cd<\/P>
\n

\u3000\u3000 . \u4ee5\u5ba2\u89c2\u3001\u5f00\u653e\u7684\u6001\u5ea6\u53bb\u4e0e\u4eba\u6c9f\u901a\u3002\u6c9f\u901a\u7684\u65f6\u5019\uff0c\u5e94\u62b1\u7740\u201c\u7a7a\u676f\u5fc3\u6001\u201d\uff0c\u8981\u6487\u5f03\u5148\u5165\u4e3a\u4e3b\u7684\u505a\u6cd5\u3002

\u3000 \u3000. \u771f\u8bda\uff0c\u5373\u4f7f\u4f60\u5df2\u7ecf\u660e\u767d\u4e86\u5bf9\u65b9\u7684\u610f\u601d\uff0c\u4e5f\u4e0d\u8981\u6025\u7740\u6253\u65ad\u5bf9\u65b9\u7684\u8bdd\u8bed\u3002<\/P>
\n

   \u3000\u3000. \u907f\u514d\u7834\u574f\u6027\u884c\u4e3a\u3002\u4e0d\u8981\u4f4e\u4f30\u5bf9\u65b9\u6240\u8c08\u8bba\u7684\u8bdd\u9898\u7684\u4e25\u91cd\u6027\uff0c\u8001\u4ee5\u4e3a\u5c31\u81ea\u5df1\u505a\u7684\u4e8b\u60c5\u662f\u91cd\u8981\u7684\uff0c\u522b\u4eba
         \u7684\u90fd\u662f\u4e0d\u503c\u4e00\u63d0\uff1b\u4e5f\u4e0d\u8981\u6709\u8bbd\u523a\u884c\u4e3a\uff0c\u6316\u82e6\u5bf9\u65b9\uff0c\u8fd9\u6837\u505a\u4f1a\u6253\u51fb\u5bf9\u65b9\u7684\u79ef\u6781\u6027\uff0c\u4e5f\u4f1a\u4f7f\u81ea\u5df1\u663e\u5f97
         \u6ca1\u6709\u804c\u4e1a\u7d20\u8d28\uff0c\u7834\u574f\u4e86\u5728\u4ed6\u4eba\u5fc3\u76ee\u4e2d\u7684\u5f62\u8c61\u3002<\/P>
\n

\u3000\u3000d. \u6613\u5730\u800c\u5904\u7684\u8046\u542c<\/P>
\n

\u3000\u3000 . \u4e0d\u8981\u4ece\u81ea\u5df1\u7684\u89d2\u5ea6\u6765\u8046\u542c\u5bf9\u65b9\u7684\u8bdd\uff0c\u8981\u5c3d\u53ef\u80fd\u5730\u7ad9\u5728\u5bf9\u65b9\u7684\u7acb\u573a\u6765\u660e\u786e\u5176\u771f\u5b9e\u7684\u60f3\u6cd5\u3002\u52a1\u5fc5\u5b66\u4f1a
\u6362\u4f4d\u8046\u542c\uff0c\u52a1\u5fc5\u4e13\u6ce8\u5730\u542c\u3002<\/P>
\n

e. \u6070\u5f53\u7684\u63d0\u95ee<\/P>
\n

\u3000\u3000\u63d0\u95ee\uff0c\u9664\u4e86\u53ef\u4ee5\u786e\u8ba4\u5bf9\u65b9\u8868\u8fbe\u7684\u4fe1\u606f\uff0c\u8fd8\u53ef\u4ee5\u96c6\u601d\u5e7f\u76ca\u3001\u542f\u53d1\u601d\u8def\uff0c\u4f7f\u81ea\u5df1\u7684\u60f3\u6cd5\u66f4\u52a0\u6210\u719f\u3001\u5b8c\u5584\u3002
\u3000\u3000
\u3000\u3000f. \u7ed9\u51fa\u5efa\u8bbe\u6027\u56de\u5e94<\/P>
\n

\u3000\u3000. \u5bf9\u65b9\u4e0d\u4ec5\u5728\u610f\u4f60\u5bf9\u6240\u8c08\u8bba\u95ee\u9898\u662f\u5426\u91cd\u89c6\uff0c\u66f4\u9700\u8981\u4f60\u5bf9\u6b64\u7684\u770b\u6cd5\u3001\u610f\u89c1\u3002\u7ed9\u51fa\u56de\u5e94\uff0c\u7279\u522b\u662f\u5efa\u8bbe\u6027
\u7684\u56de\u5e94\uff0c\u4f1a\u589e\u5f3a\u53cc\u65b9\u7684\u8ba4\u540c\u611f\uff0c\u5bb9\u6613\u8fbe\u6210\u4e00\u81f4\u3002<\/P>
\n

\u3000\u3000 . \u56de\u5e94\u5bf9\u65b9\uff0c\u5e94\u8be5\u6ce8\u610f\uff1a \u56de\u5e94\u5fc5\u987b\u5bf9\u4e8b\u4e0d\u5bf9\u4eba\u3001\u4ee5\u6539\u5584\u800c\u4e0d\u662f\u6279\u8bc4\u4e3a\u76ee\u6807\u3001
\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u628a\u91cd\u70b9\u653e\u5728\u5bf9\u65b9\u53ef\u4ee5\u6539\u5584\u7684\u884c\u4e3a\u4e0a\u3001\u5bfb\u6c42\u5bf9\u65b9\u7684\u610f\u89c1\u800c\u4e0d\u662f\u5f3a\u52a0\u81ea\u5df1\u7684\u610f\u89c1<\/P>
\n

<\/P>
\n

\u4e09\u3002\u6c9f\u901a\u80fd\u529b\u5206\u6790\u8bad\u7ec3\u6cd5<\/P>
\n

A.\u76ee\u7684\uff1a
\u3002\u5e0c\u671b\u501f\u6b64\u63d0\u9ad8\u8001\u5e08\u4e0e\u56ed\u957f\u7684\u4eba\u683c\u7d20\u8d28\u4e0e\u6c9f\u901a\u80fd\u529b\uff0c\u4e3a\u5458\u5de5\u51cf\u8f7b\u538b\u529b\u4e0e\u5904\u7406\u597d\u7d22\u8d54\u95ee\u9898\u3002<\/P>
\n

B.\u65b9\u6cd5\u5927\u610f
. \u76ee\u7684\u662f\u5728\u786e\u7acb\u4e2a\u4eba\u7684\u81ea\u4e3b\u6027\u548c\u81ea\u5f8b\u6027\u7684\u57fa\u7840\u4e0a\uff0c\u5c06\u4e4b\u8fd0\u7528\u4e8e\u4e0e\u6295\u8bc9\u5bb6\u957f\u3001\u63a5\u89e6\u7684\u8fc7\u7a0b\u4e2d\u3002\u6545\u5b83\u5b9e\u8d28\u4e0a
\u662f\u4e00\u79cd\u4ee5\u4f53\u9a8c\u5b66\u4e60\u4e3a\u57fa\u7840\uff0c\u901a\u8fc7\u4f53\u9a8c\u6765\u8fbe\u5230\u81ea\u6211\u8ba4\u8bc6\u53ca\u5bb6\u957f\u8ba4\u77e5\u7684\u65b9\u6cd5\u3002<\/P>
\n

C. \u5177\u4f53\u64cd\u4f5c<\/P>
\n

a..\u51c6\u5907\u9636\u6bb5
   1\uff0e\u5c06\u7814\u4e60\u4eba\u5458\u5206\u6210\u5c0f\u7ec4\uff0c\u6bcf\u7ec4\u4ee5 6 \u540d\u4e3a\u4f73\u3002
   2\uff0e\u9009\u62e9\u6307\u5bfc\u4eba\u5458\u3002
   3\uff0e\u786e\u5b9a\u8bad\u7ec3\u65f6\u95f4\u3001\u5730\u70b9\u3002<\/P>
\n

b. \u5b9e\u65bd\u9636\u6bb5
   1\uff0e\u4ee5\u4e24\u4eba\u4e3a\u4e00\u5c0f\u7ec4\u8fdb\u884c\u6d3b\u52a8\u3002
   2\uff0e\u7814\u4e60\u4eba\u5458\u8bf4\u660e\u81ea\u6211\u72b6\u6001\u3002
   3\uff0e\u6307\u5bfc\u4eba\u5458\u6c9f\u901a\u5206\u6790\u3002
   4. \u6267\u884c\u65f6\u95f4\u63a7\u5236\u5728\u4e00\u5c0f\u65f6\u5de6\u53f3\uff0c\u5176\u4e2d\u8fd8\u5e94\u5305\u62ec\u6307\u5bfc\u4eba\u5458\u7684\u8bb2\u89e3\u65f6\u95f4\u548c\u5404\u4e2a\u5c0f\u7ec4\u7684\u6f14\u7ec3\u65f6\u95f4\u3002<\/P>
\n

c. \u7279\u522b\u63d0\u9192
   1\uff0e\u5728\u5e2e\u52a9\u5458\u5de5\u5b66\u4e60\u7684\u540c\u65f6\uff0c\u8f85\u4ee5\u7406\u8bba\u548c\u4f53\u9a8c\u6027\u65b9\u5f0f\uff0c\u4ee5\u5e2e\u52a9\u7814\u4e60\u4eba\u5458\u638c\u63e1\u6c9f\u901a\u4eba\u9645\u5173\u7cfb\u7684\u57fa\u672c\u6a21\u578b\u3002
   2\uff0e\u6bcf\u4e00\u5c0f\u7ec4\u4eba\u6570\u4e0d\u5e94\u8d85\u8fc76 \u4eba\uff0c\u4ee5\u5229\u4e8e\u9886\u5bfc\u8005\u7684\u968f\u65f6\u76d1\u7763\u89c2\u5bdf\uff0c\u907f\u514d\u5404\u5c0f\u7ec4\u95f4\u7684\u76f8\u4e92\u5f71\u54cd\u3002
   3\uff0e\u6c9f\u901a\u80fd\u529b\u5206\u6790\u8bad\u7ec3\u6cd5\u7684\u8bad\u7ec3\u5185\u5bb9\u8f83\u4e3a\u5bbd\u677e\uff0c\u6545\u4e0d\u9700\u5916\u8058\u4e13\u5bb6\uff0c\u53ea\u9700\u6c42\u6307\u5bfc\u5458\u63a5\u53d7\u67d0\u79cd\u7a0b\u5ea6\u7684\u8bad\u7ec3\uff0c
      \u5373\u53ef\u62c5\u4efb\u6307\u5bfc\u5de5\u4f5c\u3002
   4\uff0e\u6307\u5bfc\u5458\u4e0d\u5e94\u8fc7\u5ea6\u4ecb\u5165\u6216\u5e72\u9884\uff0c\u5426\u5219\u4f1a\u5c06\u5177\u6709\u5b9e\u8d28\u6548\u5e94\u7684\u5206\u7ec4\u6f14\u4e60\uff0c\u53d8\u6210\u4e00\u79cd\u865a\u4f2a\u7684\u8868\u6f14\uff0c\u59a8\u788d\u4e2a\u4eba
      \u81ea\u4e3b\u6027\u548c\u81ea\u5f8b\u6027\u7684\u786e\u7acb\u3002
<\/P><\/p>\n","protected":false},"excerpt":{"rendered":"

\u4e00.\u63d0\u4f9b\u906d\u5230\u591a\u6570\u68d8\u624b\u60c5\u5883\u7684\u516d\u4e2a\u6b65\u9aa4\uff0c\u53d6\u5176\u9996\u5b57\u7f29\u5199\u4e3aLESTER\uff0c\u5305\u62ec\uff1a a.\u503e\u542c\u4f60\u7684\u5bb6 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-6181","post","type-post","status-publish","format-standard","hentry","category-kf"],"_links":{"self":[{"href":"http:\/\/www.dadicdk.com\/index.php?rest_route=\/wp\/v2\/posts\/6181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.dadicdk.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.dadicdk.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.dadicdk.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.dadicdk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6181"}],"version-history":[{"count":0,"href":"http:\/\/www.dadicdk.com\/index.php?rest_route=\/wp\/v2\/posts\/6181\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.dadicdk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6181"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.dadicdk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6181"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.dadicdk.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}